FAQ

The team at Events Fantastic receive many questions about our products and services – below are just a few of our most common questions.  Please feel free to contact us directly by phone, email or social media.

What are your hours of operation?

Our team is available for inquiries and pickups from 8:30am to 5:00pm Monday to Friday.  We are also available through our Ask a Question button throughout the site along with Facebook Messenger a Google Business.

What event products do you rent?

Events Fantastic is proud to be apart of a broad range of event decor which allows us to be a total event solution company.  Additionally, if we do not supply a particular product or service we are fully transparent and open to point you in the direction of a solution.  Our primary product brands are hundreds of theme backdrops from our brand Backdrops Fantastic Australia, smaller 2.3 metre tall x 4.7 metre wide Party Backdrops, dynamic 3D modular scenic panels by Modular Backdrops Australia (did you know we also have our Australian Designed and Developed Modular Backdrops for hire in the USA, Canada and France), Giant 1.2 metre and 1.5 metre Event Letters through our brand Light Up Letters and of course our decor and themeing brand based in the Gold Coast; Events Fantastic Australia.

How do I request a quote?

Our website is equipped with a product enquiry shopping cart throughout the site.  Simply click on the product and an Add to Enquiry List button will appear.  Click on as many products as you wish and when done a button on the right of the website will appear with the words “Complete your enquiry”  Click this button to see all of your items, fill in the contact form and one of our team will contact you within 24hrs.  Alternatively, you are welcome to contact us directly on 07 5520 4648 or send an email to sales@eventsfantastic.com.au

Where do you deliver to?

Events Fantastic produces events across Australia.  Locally we deliver to all venues from the Sunshine Coast, Brisbane,  Gold Coast and Byron Bay.  We also ship many of our products interstate with our preferred and reliable freight provider Cope Sensitive Freight.

What is a dry hire?

A dry hire is when you hire any of our products without the use of our labour to install or remove.  The option of dry hire includes the hirer picking up and return the products to our warehouses or it could include the delivery of the products to your location and the pickup of the products but does not include a fee for the labour to install or remove the products.  If a dry hire requires our delivery services a transport fee will be added to your quotation.  Unfortunately, large items such as our Giant Chandeliers, Stage Sets and our 1.5m Giant Light Up Letters are not able to be dry hired and will require labour to install and remove.

Do you supply lighting or av?

 

Do you hire Red Carpet and Bollards?

Can I install ceiling inflatables on my own or do I need a qualified rigger?

What sort of ceiling height and load capacity to I need for the giant chandeliers?

What power do the inflatables require?

Can the LED star curtains change colour?

Can I control the light movement on the star curtains?

What sizes do your letters come in?

What power is required to light the letters?

Do I need a separate power outlet for each letter?

Can I pick up our letters from your warehouse?

Do the bulbs get hot?