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FAQ

The team at Events Fantastic receive many questions about our products and services – below are our most common questions.  If you have further question please contact us.

What are your hours of operation?

Our team is available for enquiries and pickups from 8:30am to 5:00pm Monday to Friday.  We are also available through our Ask a Question button throughout the site along with Facebook Messenger a Google Business.

What event products do you rent?

Events Fantastic is proud to be apart of a broad range of event decor which allows us to be a total event solution company.  Additionally, if we do not supply a particular product or service we are fully transparent and open to point you in the direction of a solution.  Our primary product brands are hundreds of theme backdrops from our brand Backdrops Fantastic Australia, smaller 2.3 metre tall x 4.7 metre wide Party Backdrops, dynamic 3D modular scenic panels by Modular Backdrops Australia (did you know we also have our Australian Designed and Developed Modular Backdrops for hire in the USA, Canada and France), Giant 1.2 metre and 1.5 metre Event Letters through our brand Light Up Letters and of course our decor and themeing brand based in the Gold Coast; Events Fantastic Australia.

How do I request a quote?

Our website is equipped with a product enquiry shopping cart throughout the site.  Simply click on the product and an Add to Enquiry List button will appear.  Click on as many products as you wish and when done a button on the right of the website will appear with the words “Complete your enquiry”  Click this button to see all of your items, fill in the contact form and one of our team will contact you within 24hrs.  Alternatively, you are welcome to contact us directly on 07 5520 4648 or send an email to [email protected]

Where do you deliver to?

Events Fantastic produces events across Australia.  Locally we deliver to all venues from the Sunshine Coast, Brisbane,  Gold Coast and Byron Bay.  We also ship many of our products interstate with our preferred and reliable freight provider Cope Sensitive Freight.

What is a dry hire?

A dry hire is when you hire any of our products without the use of our labour to install or remove.  The option of dry hire includes the hirer picking up and return the products to our warehouses or it could include the delivery of the products to your location and the pickup of the products but does not include a fee for the labour to install or remove the products.  If a dry hire requires our delivery services a transport fee will be added to your quotation.  Unfortunately, large items such as our Giant Chandeliers, Stage Sets and our 1.5m Giant Light Up Letters are not able to be dry hired and will require labour to install and remove.

Do you hire event carpet and bollards?

We sure do! We supply two types of event carpet – traditional red carpet and event carpet in various colours such as red, orange, green, blue, pink, purple and white that comes in lengths of 1.5m wide. We also supply gold  or silver bollards with ropes in gold, blue, black or red.

Can I install ceiling inflatables on my own or do I need a qualified rigger?

The majority of our inflatables are able to be hung by your locally engaged event crew hire company however rules and regulations on needing a qualified rigger vary from state to state and also the venue. We recommend asking your Production Manager or Event Manager for best practice – our team can provide all the required information regarding weights, sizes and hanging points to provide to the venue on request.

What sort of ceiling height and load capacity to I need for the giant chandeliers?

Our giant chandeliers are giant at 2m in height and 1.8m wide, we recommend at least a 6m high space to the rigging point in any event space which allows adequate distance between the chandelier and guests to ensure that it doesn’t cause sight lines for projection or for guests to be able to reach them to take a crystal home for a keepsake.

The chandeliers weight 75kg each so a professional rigger will be required for installation, the venue hosting your event can usually provide a recommendation for a supplier they use often, if not contact the team and we’d love to assist. The minimum rigging point safe working load recommended would be 150kg.

What power do the inflatables require?

Our inflatables are so versatile that you’re able to power them in groups of 3 – 5 at a time so only a single source of 240v 10AMP is required. For more information on a specific inflatable ask the team – they’re always happy to help.

Can the LED star curtains change colour?

Our LED Star Drapes are RGB (red, green, blue) controlled and have many pre-set modes which provide various transitions from changing colour, to a slow to quick fade or a simple warm white twinkle for a starry night effect which can be controlled at the drape or by the lighting desk. Full instructions are sent out with each of our LED Drape hires and our team are always on hand with any additional questions you may have.

Can I control the light movement on the star curtains?

Light movement can easily be controlled via the lighting desk, without the use of a lighting desk the LED drapes can be controlled with their pre-set modes inside the LED drapes themselves.

Do you have more questions?  Please contact us.